Send a CareApp Notice to Multiple Sites You can easily post a notice to multiple sites at once—perfect for sharing updates across your organisation. When creating a notice, the site you’re currently logged into is selected automatically. If your CareApp account is connected to more than one site, you’ll have the option to send the notice to multiple...

Your posts are a family's window into the life and care of someone they love — reducing anxiety, building trust, and showing that their loved one is seen and cared for. You don't need anything elaborate. Genuine, warm, and real is always enough. What to Post Think of CareApp as the updates you'd want a family to hear if they called to ask, "How is M...

When it comes to audits, reviews, or demonstrating clear communication with families, CareApp makes it simple to access and present evidence. All communication and engagement activity is automatically captured, so there’s no need to keep separate records or manually track times and dates. Everything your team posts or shares — from notices to wellbe...

If you see a comment that seems inappropriate, you can report it directly in the app. An administrator at your care provider will review it and take action if needed. Mobile Tap the three dots on the comment. Tap Report Comment. Write a reason for the report and tap Report Comment to submit. Delete...

👋Are you looking for an easy way to welcome families to CareApp? You're in the right place! When you first start with CareApp, a great way to share some information with families is a welcome notice. When a family member accepts their invitation and opens CareApp, a notice is one of the first things they'll see - making it the perfect opportunity to...

👋 Want to share a photo post with multiple families at once? Create a Group Post! Group Posts are a wonderful way to share one moment with many families at once Instead of posting separately for each resident or client, a Group Post lets you tag multiple profiles in one go — so all of their connected families receive it at the same time. One great m...

If you are the creator of a message group on CareApp or are a Site Coordinator or Provider Administrator you can add members to an existing message group. Follow the steps below to add members to a message group: Mobile Tap on the 'Messages' tab on the bottom right of the screen. Choose the Message group you would like to add a member to from the li...

CareApp is free to download on any smart device. You can find it on the App Store (iPhone or iPad) or Google Play (Android phone or tablet). Select your device type below to get started. Note: You'll need a CareApp account to log in. Don't have one yet? Find out how to get set up. Apple iPhone & iPad Open the App Store on your device. Tap the se...

If you are the creator of a message group or are an Administrator or Coordinator you can change the name of your message group. Mobile Tap on the Messages tab at the bottom right of the screen. Choose the message group from the list. Tap on the name of the message group at the top of the window. Write the name of the message group. Tap save. See ima...

Hello! A very warm welcome to CareApp - we are thrilled to welcome you and your team onboard! First things first, there is a small army powering CareApp, and you can reach us any time via: hello@careapp.com.au Please follow the below onboarding steps to get started with CareApp! Step 1 - Join your CareApp community Accept your CareApp invitation Con...

Welcome to CareApp! This guide outlines how providers successfully implement and manage CareApp at their sites, ensuring data privacy, compliance, and smooth day-to-day operations based on how our existing customers run their programs. 1. Family Consent CareApp is a secure, private sharing platform (not public social media), which gives providers to...

Who Can Archive a Profile? Users with Provider Administrator or Site Coordinator access. What Happens When You Archive a Profile? The customer profile moves to the Archived section under the Customer tab. Archived profiles can be restored anytime. Family members linked to the archived profile will lose access and be deactivated (unless they are conn...

  Want something live? Check out our weekly staff webinar calendar, and register today. Upcoming webinars - click here “Thanks for a great session! Can’t wait to start using CareApp” – Lifestyle Assistant...

Welcome to CareApp! To help you find answers quickly while on shift, we have rounded up the most common questions, quick answers, and step-by-step guides below. 🚀 Getting Started How do I get an account? To get a CareApp account, you need to be invited by a Site Coordinator or a Provider Administrator at your facility. Accept the Invitation: You wil...

👋 How Do I Log Into My CareApp Account? Logging in is quick and easy — you’ll just need: An active CareApp account A smart device (phone, tablet, iPad, etc) or a laptop/computer with a web browser Don’t have an account yet? Request an invitation to join CareApp Mobile Logging In on Mobile Download CareApp from the App Store or Google Play. Open the ...

👋Want to Switch to Another Site? If your CareApp account is connected to multiple sites, you can easily switch between them to create posts or manage care teams. Follow the steps below to switch the CareApp community you’re logged into. Select the tab that matches your device for instructions. Mobile & tablet Tap on the Side menu (three lines) i...

CareApp uses role types to control what each user can see and do in relation to Customer profiles and app features. The higher the role’s access level, the more functions the user can perform. Below is a breakdown of each role and a summary of their capabilities — ideal for when you’re inviting team members or changing roles.  CareApp Roles & Pe...

If you are a Provider Administrator or Site Coordinator, you can restore an archived Customer profile at any time.This will reactivate their profile and allow connected family accounts to regain access. 🔎 What Happens When a Profile Is Archived? The profile moves out of the Active Customers list. Connected family accounts lose access to the profile ...

A Note is a really great way to update your Customer's Community on the support and wellbeing of your Customer. If you are a Team Member, Coordinator, Administrator or a Customer on CareApp you can create Note posts for Customer Profiles. To post a note follow the steps below:  Mobile & Tablet 1.Tap on the +New button at the bottom of the screen...

Insights into your Site or Provider activity is available on CareApp-Web for Site Coordinators and Provider Administrators. Simply log into your CareApp account at careapp.com.au and click on the “Insights” tab from the menu.  Site Coordinator A Site Coordinator can easily see an overview of all activities on CareApp for the site they are connected ...

If you are a Provider Administrator or Site Coordinator in CareApp, you can deactivate a member’s account when they are no longer part of your organisation or no longer need access. What happens when you deactivate an account? Deactivated members can no longer log in or access any CareApp features until their account is reactivated.  Deactivate a Me...

⏳ How Invitation Expiry Works When a CareApp invitation isn’t accepted within 28 days, it will expire. If someone tries to accept the invitation after it has expired, they won’t be able to complete their account setup — they’ll see a message letting them know the invitation has expired. Here’s what the invited person has already received: The initia...

👋 Want to reach your whole community in one post? You’re in the right place—welcome to Notices! Notices are one of the most powerful tools in CareApp for reaching your entire community. Instead of sending individual message chats or repeating yourself across multiple channels, creating a Notice lets you instantly share important information with eve...

A Photo post is the most popular post type on CareApp. A single photo shared with family can do more to reassure them about their loved one's wellbeing than any written update. Administrators, Coordinators and Team Members can all create photo posts. Note: Family members can also post photos if this has been enabled by the care provider. Mobile &...

Site Coordinators and Provider Administrators can easily access a full viewing history for any Document or Link shared via CareApp. This allows teams to confirm which authorised family members have viewed important information such as care plans. Only Family Representatives connected to the customer profile will be able to view Documents and Links. ...

If your provider uses Video Chat, you may receive an invitation to connect with your loved one directly through CareApp. Mobile When a video chat is started, you'll receive a notification on your device. Tap it to open CareApp. You'll see the active chat at the top of your home screen under Active Chats. Tap Join to connect. Delete There's no time l...

Can I delete a photo from CareApp? Site Coordinators and Provider Administrators can easily remove a post (including photos, notes, and videos) from view.  When a post is removed, it will no longer be visible to team members, family members, or the customer, but it remains accessible to Site Coordinators and Provider Administrators. This is because,...

If you are an Administrator on CareApp you can change a member's role type. Each role type on CareApp has different access levels and different features. The different role types are outined below: Internal accounts Administrator - The highest level of access/ all CareApp features Coordinator - High level of access/ most CareApp features Team member...

Promoting CareApp to Staff We’ve got you covered when it comes to promoting CareApp to Staff! Use the resources below to help educate your team, share important information, and spread the word about the benefits of CareApp. These tools are designed to make it easy for you to get everyone on board and confident in using CareApp. Staff Announcement T...

👋 Would you like to edit a resident's or a client's details on CareApp? Editing customer details is easy! You can edit Name (change customer name), Bio, Date of Birth (DOB), Address, Settings (Media and Sharing permissions), and even archive the customer directly from their profile. Follow the simple steps below for Mobile App and/or Web: 📱 Mobile A...

CareApp makes it easy to keep your team informed and organised by sharing shift schedules directly within the platform. Whether you’re posting weekly rosters or team updates, CareApp gives you simple tools to communicate schedules clearly, track responses, and keep everyone on the same page. Share Shifts Using Notices If you want your schedule to be...

Sharing Posts with Family CareApp's moderation feature lets your team post freely while giving Coordinators and Administrators the ability to review, edit and approve content before it reaches families. This ensures every post is accurate, clear and reflects the quality of care your team provides. Who can share posts with family? Site Coordinators a...

Archiving a Customer Profile with a slideshow on CareApp is a beautiful way to conclude a family’s time with us after the passing of their loved one. As part of this process, you can send a custom photo slideshow to their connected family members. About the Slideshow Add up to 20 photos Customise text fields Choose music and a logo Families receive ...

If you have a Team Member, Coordinator, or Administrator account on CareApp you can create a video chat for a Customer. Follow the steps below to create a Video Chat: Mobile Starting a Video Chat on Mobile Tap the big +New button at the bottom of your screen. Select Video Chat from the menu. Choose the customer you’d like to start the video chat for...

Comment Moderation Update After the comment moderation update on the 12 September 2022 comments no longer need to be approved by an Administrator or Coordinator unless they are reported. Once a comment is reported it will appear in the notification tab for an Administrator and Coordinator to be reviewed and removed if necessary. The below image is a...

👋 Need help accepting your CareApp invitation? Follow the steps below to create your account and get connected. Not been invited yet? Check out our guide on how to get an account. Steps to Accept Your Invitation  1. Find your invitation Check your email (including spam) for an invitation from CareApp  hello@careapp.com.au . 2. Accept the Invitation ...

👋 Are you looking to manage files on CareApp? CareApp makes it simple to securely store, share, and manage important documents and links — all in one place. Whether you're uploading a care plan, sharing a policy update, or checking who’s viewed a file, here’s how it all works. 🔍 Finding Files in CareApp All files are stored within each customer’s Pr...

CareApp lets you communicate quickly and easily with your care team using direct messages. You can send: One‑to‑one messages Group messages (multiple team members together) 💡 This feature is great for coordinating shifts, asking questions, sharing quick updates, or checking in with your team. Can't see Messages? Messaging must be enabled for your or...

Users with Administrator or Coordinator access can update or remove the Date of Birth from a customer profile using CareApp Web. Computer & Web Go to CareApp Web and log in. Click on "Customer" in the left-hand menu. Select the profile of the customer whose date of birth you’d like to update. In the left column, locate the Date of Birth field. C...

If your provider has enabled feedback, you can leave a note at any time, whether that's a suggestion, a request, or a note of thanks to your care team. Your feedback is visible to the site coordinators and administrators at your care provider. Select your device below to get started. Mobile & tablet Tap the menu icon (three lines) in the top lef...

A simple and secure family enquiries channel Enquiries let families send messages directly to your site through CareApp. Enquiries go straight to an Enquiry inbox, keeping all communication in one place — no digging through emails, missed calls, or lost notes. This helps reduce phone calls and keeps everything organised. Families can send an Enquiry...

We understand how busy life can get sometimes, which is why we want to make things a little easier for you and your team!  We’ve put together a collection of printable fun and engaging activities to help support you and bring joy to your residents and clients. Below, you will find folders containing a variety of activities. If you have any questions...

Promoting CareApp to Families Welcome to your family promotion hub! Bringing families onto CareApp is one of the most exciting milestones in your onboarding journey. We’ve made spreading the word effortless by providing a range of ready-to-use digital templates and physical promotional collateral. Use the guide below to choose the right mix of tools...

When a comment is reported in your CareApp community, it will appear in the notifications tab of Administrator and Coordinator accounts. This allows you to review and take appropriate action to maintain a safe and positive environment for your community. 🔎 Finding Reported Comments Log in to CareApp using an Administrator or Coordinator account. Nav...

Provider Administrators and Site Coordinators can add new Customer profiles to CareApp. Create a profile for each care recipient so you can connect their family members and post updates on their behalf. All Customer profiles can be found in the Customers tab on both the web and mobile app. Before you create a new profile: search the customer's name ...

Get Ready for Audits with CareApp! With the Strengthened Quality Standards and Refreshed Star Ratings coming into effect on November 1, 2025, now’s the time to feel confident and prepared. The great news? CareApp makes it easier than ever to gather and show the evidence assessors are looking for, without adding extra admin pressure to your team. Whe...

If you no longer want to use CareApp, you can permanently delete your account. This will remove your access and stop all communications from CareApp. Before you delete, please note: You'll be signed out immediately and won't be able to log back in. All communication with your care provider via CareApp will stop. If you change your mind, you'll need ...

👋 Want to invite another family member to CareApp? You're in the right place. Whether you can send the invitation yourself depends on the settings your care provider has in place. If your provider has enabled this: you can invite family members directly from your account. If your provider hasn't enabled this: reach out to them and ask them to send t...

As an Administrator or Coordinator on CareApp, you can remove family members or other members from a customer’s community. Follow the steps below to remove a member: Web Click on the Customer tab in the left-hand menu. Search for the customer's account by scrolling or using the Filter search bar. Click on the customer's profile. Click on the Communi...

CareApp makes it easy to keep important documents organised and accessible. This guide will show you how to add a document to a single customer profile, so it appears in the profile’s Files tab. Add a Document to a Customer Profile Use a Document Post to upload a file directly to a customer’s profile. Only the selected profile and relevant staff can...

We know that privacy and data security is at the front of mind for care providers and your team.  It is front of mind for us too! A question we get asked from time to time is “do we need to get to a special CareApp consent?”. Firstly, let us put your mind at ease. CareApp is a private and secure community, providing a trusted connection for photos a...

Welcome to CareApp! 🎉 We’re excited to have you join the CareApp community! Here’s a simple step-by-step guide to get started, log in, and keep up with updates about your loved one. 1. Create Your Account How to accept a CareApp invitation and create an account To join CareApp you first need to be invited by your care provider. 1. Receive an... 👋 Ne...

Sharing links through CareApp Notices is a simple and effective way to keep your community informed.  Whether you're posting about upcoming events, training opportunities, resources, or feedback forms, adding links to your Notices makes it easy for everyone to access online information. When creating or editing a Notice simply paste your link into t...

Inviting family members to CareApp keeps them informed, reassured and connected to their loved one's care. Who can invite family members? Site Coordinators, Provider Administrators, and family members (if enabled by the care provider) can all send invitations. How to Invite a Family Member Mobile 1. Navigate to the Customers tab. 2. Search for the C...

If you have a Provider Administrator, Site Coordinator, or Team Member account, you can easily view who is part of a Customer’s community.The community includes all staff accounts, family accounts, and customer login accounts connected to the Customer’s profile. Mobile Tap the 'Customers' tab at the bottom of the screen. Search for the customer by e...

If you are an Administrator on CareApp you can reactivate a member's account. When a member's account is deactivated they are no longer able to login to their account or have access to the media or data on their account.  Follow the steps below to reactivate Team Member, Coordinator, or family accounts. Mobile Tap on the side menu represented by 3 l...

The best Champions are simply people who care. Being chosen as a CareApp Champion means someone recognises that in you. You don't need to be a technology expert or have a particular title. You just need to care about connecting people! This guide will walk you through everything you need to know. You won't be doing any of it alone. What Makes a Grea...

When family posting is enabled by your care provider, you can create photos, notes, videos and wellbeing check posts for your loved one directly in CareApp. Note: Wellbeing Checks are only available if your provider has enabled them for families. To get started, select your device below. Photo 1. Tap the +New button on your home screen 2. Select the...

👋Having trouble accessing your account? No problem. You can reset your password at any time. All you need is access to the email linked to your CareApp account. Follow the steps below for your device and you'll be back in no time. Select your device to get started: Mobile App Open the CareApp app on your phone. For the best mobile experience: We rec...

👋 Would You Like to Save Photos of your Loved One from CareApp? We’re here to help you easily save and enjoy the special moments shared in your loved one’s CareApp community. Let’s get started! Please Note The ability to save photos and videos from CareApp depends on your role and your care provider’s settings: ✅ Provider Administrators can download...

If you are a Team Member, Site Coordinator, or Administrator on CareApp, you can post videos for customers. A video is a wonderful way to share the joy of any occasion or activity, and to create a window into the daily life of the customer. Maximum upload size A video post can be up to 5 minutes long. The maximum file size for a video upload is 2GB....

👋 Are you looking to set up a CareApp account? You're in the right place! To set up a CareApp account, you need to be invited to join a care provider's community. There are two easy ways to get an invitation: Ask your care provider Be invited by family 1. Ask your care provider Call or email your provider and let them know you’d like to join CareApp...

If a family member or customer requests it, you can turn off media uploads for their account.This means photos and videos will no longer be able to be uploaded for that customer on CareApp. 🔒 What Happens When Media Is Turned Off? Staff will not be able to upload photos or videos to the customer’s account. A camera icon will show when media is allow...

👋 Need to update the email address on your CareApp account? Your email address is how you log in, receive notifications, and reset your password, so it's worth keeping it up to date. Follow the steps below to make the change. Mobile Log in to your CareApp account using your current email and password. Tap the three lines (menu icon) in the top-left ...

Adding your team is quick and easy, whether they’re staff, volunteers, or support workers. Once added, your team can contribute to your CareApp community. Here’s how to add your team to CareApp: Mobile/tablet Open the Side Menu (top left, three lines). Tap Members. Tap the + person icon (top right). Enter your team member’s email address (and an opt...

If you are a Coordinator or Administrator on CareApp you can post a question. Follow the steps below to post a question: Mobile Tap on the +New button at the bottom of the home page. Choose 'Question' from the menu. Select the user groups you would like to ask the question. Tap 'Save'. Choose what type of question you would like to create. Enter in ...

If you are a Site Coordinator or Provider Administrator on CareApp, you can easily update a Customer’s profile picture.Follow the simple steps below based on the device you are using. Mobile & Tablet 1. Log into a Site Coordinator or Provider Administrator account on CareApp mobile. 2. Tap on the 'Customer' tab at the bottom of the home screen. ...

If you are a Site Coordinator or a Provider Administrator on CareApp you can post links to Customer profiles. You may want to share a link to a drop box or an online resource. To share a link on CareApp follow the steps below: Mobile Tap on the +New menu at the bottom of the home screen. Choose 'Link' from the menu. Tap 'Select a person'. Choose the...