How Can I Save Photos and Videos from CareApp?
Written by Georgia Radcliffe
Updated at June 25th, 2025
š Would You Like to Save Photos of your Loved One from CareApp?
Weāre here to help you easily save and enjoy the special moments shared in your loved oneās CareApp community. Letās get started!
Please Note
The ability to save photos and videos from CareApp depends on your role and your care providerās settings:
ā Provider Administrators can download media at any time.
ā Other roles (like Site Coordinators, Team Members, Family, and Customers) may have limited access, depending on the organisationās preferences.
If you donāt see a save or download option, it means this feature isnāt enabled for your role. We recommend checking with your care community or provider to request access or to organise receiving the media another way.
Follow the steps below to save photos:
Ā
Mobile
1.Ā Tap the photo or video youād like to save from your CareApp Feed..png)
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Downloading Photos & Videos
Note: The Download button will only appear if saving is allowed by your care provider. If you donāt see this option, please check with your care team.
š Additional Steps for Some iPhone Models:
4. After tapping Download, tap the āShareā icon (a square with an arrow pointing up)..png)
Ā
5. Select āSave Imageā from the menu to save it to your Photos..png)
Web
1. Find the photo you'd like to save in your CareApp feed.
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2. Click on the image to open its details page.
3. In the top right corner of the image, look for the download arrow and click it to save the photo to your computer..png)
Downloading Photos & Videos
Note: The Download button will only appear if saving is allowed by your care provider. If you donāt see this option, please check with your care team.
ā Success! Your Photo or Video is Now Saved
Thatās it! Your special moment is now saved to your device and ready to keep, share, or revisit anytime you like.
If you ever run into any issues or have questions, our friendly team is always here to help.
Why canāt I see the download button?
The ability to download photos and videos depends on your role and the settings chosen by the care provider. If you donāt see the download option, reach out to your care community to check access permissions.
DeleteWhere do saved photos go on my phone?
Saved photos will usually appear in your phoneās Photos or Gallery app. If youāre using an iPhone, theyāll be in your Recents or Downloads album.
DeleteWhere are downloads saved on a computer?
When saving from the web, photos are usually saved to your computerās Downloads folderāunless youāve set a different location in your browser settings.
DeleteI canāt download a photo ā what should I do?
If you donāt see the option to download a photo, try the following:
Chat with the staff at your providerāthey can organise the photos to be saved and sent to you or allow saving for your CareApp role.
(Staff) How can I give someone access to download photos?
If someone reaches out asking for photos from CareApp but doesnāt have permission to download them:
ā If you have access, you can download the photos on their behalf and share them via email or a cloud platform (like Google Drive).
š If you donāt have access, escalate the request to a Provider Administrator, who can download and share the media as needed.
Want to change who can save photos at your site?
Just get in touch withĀ CareApp Support and we can update your siteās media permissions.
š§ Email us at hello@careapp.com.au
