CareApp Roles | Account Types & Permissions
Written by Georgia Radcliffe
Updated at November 8th, 2024
A CareApp role type indicates the member's access level to Customer profiles and CareApp features in relation to the Care Provider.
Site Coordinators and Provider Administrators select the CareApp role when inviting a new member to join their Site and community. They can also change existing Member's roles by going to their Members tab, clicking into a Member and changing the role on their account.
All Members of CareApp have one of the following role types.
CareApp Roles & Permissions
Customer (Self) Account
A Customer role type is assigned to a care participant (resident or client) who would like to join their online community and create posts on their profile to share their beautiful moments with others.
What does CareApp look like for a Customer (Self) Account?
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Family
A Family role type has access to view any connected Customer profiles and those Customer's posts that have been moderated and shared by Administrators and Coordinators.
Typically, the Family Connection role is for all regular family and friends in a Customer's community.
What does CareApp look like for a Family?
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Team Member
A Team Member is a member who can create content for all connected Customers on CareApp.
Team Members cannot share posts with Family accounts - their posts need to be moderated by a Coordinator or Administrator before being visible to the family.
Typically, this role type is for staff members of the care team.
What does CareApp look like for a Team Member?
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Site Coordinator
A Site Coordinator is a member who can perform CareApp administrative and content moderation functions on CareApp.
Site Coordinators have access to all Customer profiles at a Site and all of the features on CareApp including site-wide posting, creating memorial videos and managing settings.
This role type has the highest level of access on CareApp at a site level and can be assigned to CareApp Champions, team leads, administrative staff/ applicable staff to manage content moderation and Staff, Family and Customer accounts and profiles.
DeleteProvider Administrator
The Provider Administrator role has full access across all sites within a provider.
Administrators have access to all of the features on CareApp at each site and have access to additional provider-level features for efficient management.
