Care Provider: Group Posts On CareApp

Use Group Posts to easily share moments with more of your community in one go.

Group Posts are a wonderful way to share one moment with many families at once

Instead of posting separately for each resident or client, a Group Post lets you tag multiple profiles in one go — so all of their connected families receive it at the same time. One great moment, shared with everyone it belongs to, with half the effort.

They're perfect for:

Group activities and outings
Events where multiple residents or clients were involved
Shared moments you want multiple families to see

How to Create a Group Post

Creating a Group Post is just like creating a normal photo post — with one simple difference: when you get to the step where you tag your customer profiles, tag everyone you'd like to include.

Tip: There are two easy ways to tag multiple profiles:

Individually — select each resident or client profile one by one from the customer profile list
Using a Customer List — if you have a pre-made Customer List (like Choir Group or West Wing), just select it, and all the profiles in that group are tagged at once. Learn how to create a Customer List

How to Post a Photo

Care Provider: Post a Photo

A Photo post is the most popular post type on CareApp. A single photo shared with family can do more to reassure them about their loved one's wellbeing than any written update.

Administrators, Coordinators and Team Members can all create photo posts.

Note: Family members can also post photos if this has been enabled by the care provider.

Mobile & Tablet

Watch the Video Guide

Step-by-Step Instructions

Tap the + New button at the bottom of the screen.
Select Photo from the menu.
Tap Select People and find the customer you'd like to post for — scroll through the list or use the Filter search bar. You can tag more than one customer in a single post.
Once you've selected everyone, tap Done.
Tap Take Photo to use your camera, or Upload from Gallery to choose an existing photo.
Write a caption in the comment box.
If you're an Administrator or Coordinator, choose whether to Share with Family.
If you're a Team Member, your post will be reviewed and approved before families can see it.
Select labels that best describe what's happening in the photo.
Tap Send in the top right corner.

Delete

Web

Click the + New button in the left menu and select Photo.
Click Select People and find the customer you'd like to post for.
Scroll through the list or use the Filter search bar. You can tag more than one customer in a single post.
Once you've selected everyone, click Done.
Click Attach Images, select your photos from your files and click Open.
A preview of each photo will appear on the create page.
Write a caption in the comment box.
If you're an Administrator or Coordinator, choose whether to Share with Family.
If you're a Team Member, your post will be reviewed and approved before families can see it.
Select a label that best describes what's happening in the photo.
Click Publish.

Delete

Once your photo is posted, it will be visible to all Administrators, Coordinators, and Team Members connected to that customer's profile. Family members will be able to see it once the post has been shared with family.

Learn more about sharing with family

👋 Want to share a photo post with multiple families at once? Create a Group Post!