Care Provider: Connect a Resident or Client to CareApp
Written by Georgia Radcliffe
Updated at July 7th, 2026
👋 Your residents and clients can join CareApp too!
Setting up residents and clients with their own CareApp login is a fantastic way to keep them engaged.
While staff already use the Customer profile to post and tag them, this setup is specifically for residents or clients who want to log in on their own device to view photos, see community updates, or even contribute themselves!
Connect to Their Own Profile
Follow these steps to invite a resident or client to view their own Customer profile:
Good to know:
Each email address can only be linked as a "Customer" on one profile, and each Customer profile can have just one user listed under the "Customer" role.
- Log into CareApp as a Site Coordinator or Provider Administrator.
- Tap on the Customer tab.
- Select the specific Customer profile for the resident or client.Â
Here is a guide on setting up a new profile.
- Go to the Community tab.
- Click Add to community.
- Enter their email address and tap Invite via email.
- Select the Customer role type.
- Click Invite user.
What happens next? The resident or client will receive an email invitation. They just need to accept it and create a password to log in. Once logged in on their device, they can view all shared posts on their Customer profile, write comments, and create note posts.
Here is a guide on how to accept an invite and create an account.
Connect to a Friend or Family Member's Profile
Residents and clients can also connect to another person's Customer profile (for example, a spouse or a friend living in the same community).
Pro Tip:
Set up the resident or client's Customer account first. When adding them to a second profile, you will invite them using the "Family Follower" role type instead!
Log into CareApp as a Site Coordinator or Provider Administrator.
Tap on the Customer tab.
Select the Customer profile of the other person they would like to join.
Go to the Community tab.
Click Add to community.
Enter the email address of the resident or client who is joining. If they already have an account, select them from the drop-down to add the profile directly to their account for easy setup.
Select the Family Follower role type.
Click Invite user.
What happens next? The next time they log into CareApp on their device, they will be able to see updates from both their own Customer profile and the other community they have just joined!
DeleteGot questions?
We are always here to help! If you run into any snags or need a hand getting your residents and clients connected, feel free to reach out to our team at hello@careapp.com.au.
