1. Create Your Account

Don’t have a CareApp invitation yet?

Here's how to get one

Family: How do I get an account?

Don’t have a CareApp account yet? No worries — here’s how to get set up.

To use CareApp, your loved one’s care provider needs to send you an invitation link by email.

Two easy ways to get an invitation:

1. Ask your care provider
Call or email your provider and let them know you’d like to join CareApp. Be sure to include your name, your loved one’s name, and your email address.

Here’s a handy email you can copy:

Subject: Request for CareApp invitation

Dear [Care Provider’s Name],

I’m glad to hear that [site/service name] uses CareApp, and I’d love to be added to the community for [resident/client’s name].
Please use this email address [or insert another] for my CareApp account.

Thank you,
[Your name]

2. Be invited by family
Already have a family member connected to CareApp? They can invite you directly. (See our article Family inviting Family for step-by-step instructions.)

What to expect

Your invitation will come from hello@careapp.com.au with a big orange button that says “Accept Invitation to CareApp.”

Delete

Here's what it looks like:

 

 

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1. Find your invitation

• Check your email (including spam) for an invitation from CareApp hello@careapp.com.au.

2. Accept the Invitation

• Click the “Accept invitation to CareApp” button in the email.

3. Create or connect your account

• New to CareApp? Click “Create Account”.
• Already have an account? Click “Sign In With Existing Account” to connect this invitation.

 

4. Set your password

• Enter your First and Last Name and create a password.
• Type your password twice to confirm.

5. Complete signup

• Click “Complete Signup” to activate your account.

✅ You’re done!

• Scroll through your home feed to see posts.
• Explore the tabs to discover more features.

 

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📹 Tip: Watch the short video below for a step-by-step guide and how to download the app.

2. Log in to CareApp

3. Navigate CareApp

Home 🏠

• The Home screen shows all updates: Notices, Notes, Photos, Videos, and Wellbeing Checks.

• Tap Home to return anytime.

• Pinned notices appear at the top for important updates.

• Scroll down to see posts about your loved one and tap each post to view details and comments.

Communities 👤

• Tap Communities to see your loved one’s profile.

• In the Feed, you can see all posts for your loved one.

• Check the Community section for staff and family connected to your loved one.

• Use Files to see documents or links related to your loved one.

Notifications 🔔

• Tap the bell icon to see new updates, comments, and posts.

New Menu ➕

• Tap New to:

  • Invite family members to join the community - Click here for more info

  • Leave feedback

Side Menu ☰

• Tap the three lines to access:

  • Account info (name, account type, community)

  • Switch between multiple communities

  • Leave Feedback for your care community

  • Settings to change name, password, email, phone, and notifications

  • Help for support guides and assistance from our Australian-based team

  • Sign Out