Don’t have a CareApp account yet? No worries — here’s how to get set up.

To use CareApp, your loved one’s care provider needs to send you an invitation link by email.

Two easy ways to get an invitation:

1. Ask your care provider
Call or email your provider and let them know you’d like to join CareApp. Be sure to include your name, your loved one’s name, and your email address.

Here’s a handy email you can copy:

Subject: Request for CareApp invitation

Dear [Care Provider’s Name],

I’m glad to hear that [site/service name] uses CareApp, and I’d love to be added to the community for [resident/client’s name].
Please use this email address [or insert another] for my CareApp account.

Thank you,
[Your name]

2. Be invited by family
Already have a family member connected to CareApp? They can invite you directly. (See our article Family inviting Family for step-by-step instructions.)

What to expect

Your invitation will come from hello@careapp.com.au with a big orange button that says “Accept Invitation to CareApp.”