What is a CareApp Champion?

CareApp Champions are the leaders of CareApp at each site or service. CareApp Champions spread the word about CareApp. They make sure resident and client profiles are updated, and that new staff and families are invited to join their community. Plus, they're often the key staff members who approve and share posts with families. 

It's a good idea to have at least two CareApp Champions for each site.

CareApp Champions get a badge on their profile picture

CareApp Champions are designated by a special badge on their profile so that everyone in the site can see who they are. This helps others know who to talk to if they have questions, and recognises them as leaders in their site.

How do I get started as a CareApp Champion?

CareApp Champions should have a Site Coordinator or Provider Administrator CareApp account on CareApp.

We recommend CareApp Champions attend a training session or watch our online training here.

CareApp Champion role

A CareApp Champion's role is to support and lead their team and community to use CareApp.

One of the priorities of a CareApp Champion is to make sure that each Customer profile is receiving posts regularly on CareApp, and that posts are being shared with the family. 

Another priority is user management to make sure accounts stay up to date when people come and go from your site.

The steps below are the actions to take to keep on top of things as a CareApp Champion.

And remember, if you have any questions, issues, or feedback, or forget how to do anything on CareApp, please don't hesitate to email us at hello@careapp.com.au or visit our help centre at help.careapp.com.au.

Step 1 - CareApp Accounts

Care team accounts

Each member of your care team should have an account on CareApp. 

You can easily monitor your members and invite new members to CareApp on the "Members" tab. Click here to see how to invite new members to join your community.

You will need to ensure there are enough team members to create lots of posts on CareApp and also have multiple Site Coordinator accounts in your community to help moderate and share posts with family. 

Click here to see a guide on CareApp Roles.

Care participant's customer profiles

Each of your care participants will need a Customer Profile on CareApp.

You can easily see your customer list and add new customer profiles on the "Customer" tab on CareApp. Please click here to see how to add a new customer profile.

If you wish to deactivate or memorialise a customer profile please click here to see a guide.

Family connected to your customer profiles

An easy way to check that your customer profiles have family attached is by checking the "Statistics" tab on the "Customer Activity" page. Here you can see a list of all of your customer profiles with the number of how many family members they have connected.

We recommend having a minimum of two family members connected to each customer profile. The more family members connected the better the CareApp experience!

Click here to see a guide on inviting families to CareApp.
 

Step 2 - Get your team excited to post on CareApp!

At CareApp, it’s really important to us that you and your team have a wonderful experience creating and sharing posts with family.

We offer support for you and your team to help with training, resources and support. If you ever have any questions or issues please feel free to reach out to us at hello@careapp.com.au

To get your care team excited to use CareApp simply provide them with training/onboarding to CareApp so that they know what it is they are doing and why, give them access to a device to use CareApp on, and encourage them to start creating posts!

Education and training for your team

CareApp is a very simple and easy-to-use app. It does not take long to get the hang of using CareApp, though we do offer training for anyone who requires it and for onboarding new members.

Training Webinars

Simply register for a CareApp training webinar here.

Training slides

Click here to find our CareApp team member slides to assist you in training your team internally.

Online Onboarding Training Guides

Step 3 - Monitor activity within your community

Use the “Insights” tab to monitor your team's activity on CareApp. Here's a guide on getting more insights from CareApp.

To stay on top of your tasks here's our CareApp Champion Monthly Checklist for reference.

If you have any questions, issues, or feedback, or forget how to do anything on CareApp, please don't hesitate to email us at hello@careapp.com.au or visit our help centre at help.careapp.com.au.