A Site Coordinator can easily see an overview of all activities on CareApp for the site they are connected to, as well as a top-level comparison with other sites at the provider (if part of a group).

The Insights Dashboard contains data on Active Customers, Customers With Family, Customers With Posts, Posts per Customer, Time Between Posts, Top Moments, Most Active Sites, Posts Breakdown and Engagement Breakdown.

Insights are always displayed for a date range, with the default range being one month. Click the calendar to select a new range.

Dashboard breakdown

By Customer

The “By Customer” page allows Site Coordinators to view data on a “By Customer” basis.

Each Active Customer profile will be listed with data on the number of pieces of content created, wellbeing checks, views, hearts, comments and the number of staff and family connected.

To sort from highest to lowest within each category, simply click on the icon at the top of each column to order the Customer profiles.

You can export a csv report on this data, by clicking the Export button.

By Staff

The “By Staff” page allows Site Coordinators to view data on a “By Staff” basis.

Each Staff member will be listed with data on the number of posts they have created, the number of wellbeing checks, views, hearts and comments.

To sort from highest to lowest within each category, simply click on the icon at the top of each column to order the Customer profiles.

You can export a csv report on this data, by clicking the Export button.

Answers

The “Answers” page allows Site Coordinators to view the Question posts that have been created for CareApp members, and the answers that have been returned.

Download the responses by clicking the download button on each question.

Feedback

The “Feedback” page allows Site Coordinators to view feedback from their community within the period selected.

You can export a csv report on this data, by clicking the Export button.

Comments

The Comments page will show all coments within the site on all posts in order of most recent. Click on any comment to preview the post and comment section it is from.

Enquiries

The Enquiries page provides Site Coordinators with an overview of all enquiries.

Each Enquiry will be listed with details such as its status (in progress, unassigned or complete), who it is assigned to, catagorys and any star ratings provided by families.

Simply click on any Enquiry to view the message chat or reassign an in progress Enquiry to another member.

A Provider Administrator can easily see an aggregated overview of activities on CareApp across their organisation, as well as an overview of activities at a Site level. To view at a Site level simply click ‘Go to Site’ and select the site you wish to view; then select “Insights” for that site's data. 

The Insights dashboard contains data on Active Customers, Customers With Family, Customers With Posts, Posts per Customer, Time Between Posts, Top Moments, Most Active Sites, Posts Breakdown and Engagement Breakdown.

Provider Administrators can access this tab at any time and use it to manage their sites engagement in CareApp.

Insights are always displayed for a date range, with the default range being one month. Click the calendar to select a new range.
 

Dashboard breakdown

By Customer

The “By Customer” page allows Provider Administrators to view data on a “By Customer” basis within the Provider.

Each Active Customer profile will be listed with data on the number of pieces of content created, wellbeing checks, views, hearts, comments and the number of staff and family connected.

To sort from highest to lowest within each category, simply click on the icon at the top of each column to order the Customer profiles.

You can export a csv report on this data, by clicking the Export button.

By Staff

The “By Staff” page allows Provider Administrators to view data on a “By Staff” basis within the Provider.

Each Staff member will be listed with data on the number of posts they have created, the number of wellbeing checks, views, hearts and comments.

To sort from highest to lowest within each category, simply click on the icon at the top of each column to order the Customer profiles.

You can export a csv report on this data, by clicking the Export button.

Answers

The “Answers” page allows Provider Administrators to view the Question posts that have been created for CareApp members, and the answers that have been returned within the Provider.

Download the responses by clicking the download button on each question.

Feedback

The “Feedback” page allows Provider Administrators to view feedback from all sites within their provider within the period selected.

You can export a csv report on this data, by clicking the Export button.

Comments

The Comments page will show all coments within the period in your provider on all posts in order of most recent. Click on any comment to preview the post and comment section it is from.

Enquiries

The Enquiries page at the Provider level allows you to view and compare Enquiry data across all sites.

Each site will be listed with key details including:

• Number of enquiries created
• Number of enquiries completed
• Average time to respond
• Average time to complete
• Average star rating from families

This provides a clear overview of how each site is managing their enquiries, helping you identify strengths and areas for improvement.

From here, you can also click on any site to drill down to the site-level Enquiries page, where you’ll see detailed information such as the status of each enquiry, who it is assigned to, and family star ratings.