Invitation Expired? Here’s How to Get a New One
Written by Georgia Radcliffe
Updated at July 30th, 2025
⏰ What Happens If My Invitation Expires?
When you’re invited to join CareApp, you’ll have 28 days to accept your invitation. During that time, you’ll receive weekly reminder emails to notify you it’s still pending.
If the 28 days pass and the invitation expires — no stress! Your provider or the CareApp support team can easily send you a new one.
To request a new invitation, simply:
- Speak to the staff on site at your care provider, or
- Get in touch with our friendly support team at hello@careapp.com.au
Once the new invitation has been sent, you’ll have another 28 days to accept it.
👇 See below for a step-by-step guide on how to accept your invite.
How to accept a CareApp invitation and create an account
Don’t have a CareApp invitation yet?
Here's how to get one
Family: How do I get an account?
Don’t have a CareApp account yet? No worries — here’s how to get set up.
To use CareApp, your loved one’s care provider needs to send you an invitation link by email.
Two easy ways to get an invitation:
1. Ask your care provider
Call or email your provider and let them know you’d like to join CareApp. Be sure to include your name, your loved one’s name, and your email address.
Here’s a handy email you can copy:
Subject: Request for CareApp invitation
Dear [Care Provider’s Name],
I’m glad to hear that [site/service name] uses CareApp, and I’d love to be added to the community for [resident/client’s name].
Please use this email address [or insert another] for my CareApp account.Thank you,
[Your name]
2. Be invited by family
Already have a family member connected to CareApp? They can invite you directly. (See our article Family inviting Family for step-by-step instructions.)
What to expect
Your invitation will come from hello@careapp.com.au with a big orange button that says “Accept Invitation to CareApp.”
Here's what it looks like:
1. Find your invitation
- Check your email (including spam) for an invitation from CareApp hello@careapp.com.au.
2. Accept the Invitation
- Click the “Accept invitation to CareApp” button in the email.
3. Create or connect your account
- New to CareApp? Click “Create Account”.
- Already have an account? Click “Sign In With Existing Account” to connect this invitation.
4. Set your password
- Enter your First and Last Name and create a password.
- Type your password twice to confirm.
5. Complete signup
- Click “Complete Signup” to activate your account.
✅ You’re done!
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📹 Tip: Watch the short video below for a step-by-step guide and how to download the app.
